In this paper we will be discussing how the (semi-) professional actors involved in crisis
management (police, fire-fighters, etc.) and the affected citizens can communicate and …

In this paper, the authors propose a systematization of social software use in crisis
situations, examining different types of cooperation and challenges. The authors discuss …

Purpose The use of social media in crisis communication is growing and spreading in an
instantaneous speed. The social media technology enables immediate information sharing …

Social or new media have over the past years become an integrated part of human
communication, both as a means to establish and maintain social relationships, but also as …

Social media has become an integrated part of human communication, both as a means to
establish and maintain social relationships, and as a means of sharing and co‐creating …

The rise of social media and the broad diffusion of 'smart devices' in contemporary society
have profound implications for crisis management. The emergence of social media and …

Learning and understanding what happened before, during, and after a crisis is extremely
important for the improvement of the response process. For this purpose, social media has …

Social media together with still growing social media communities has become a powerful
and promising solution in crisis and emergency management. Previous crisis events have …

The use of social media is not only part of everyday life but also of crises and emergencies.
Many studies focus on the concrete use of social media during a specific emergency, but the …

Social media is increasingly being used during emergencies. Most available studies are
focused on how citizens and/or authorities use these technologies in concrete events …