In the online retail market, how to work with upstream suppliers is a key issue for
downstream online retailers (e-retailers). Online retailers can choose between functioning …

On the online platform of e‐tailers (eg, Amazon), there are many third‐party retailers who
can resell products by paying e‐tailers a platform usage fee. When e‐tailers sell …

We recently observe that some giant e‐tailers (eg, Amazon and JD. com) introduce
marketplace channels by allowing third‐party sellers to sell products through their platforms …

In recent years, the logistics industry has undergone tremendous development because of
the growth of e‐commerce, providing supply chain members with various options for …

Using data from online customer ratings, we explore how the relationships between
performance of companies in handling product returns and customer loyalty are affected by …

In this research, we consider a supplier-e-tailer supply chain where the e-tailer offers a full
return policy (ie, full refund) to its consumers and both the supplier and the e-tailer have their …

For implementing consumer returns policy in e-tailing, to whom consumers should return
their purchases is a crucial operations decision. We develop game models of competing e …

Free shipping offers by eBusiness companies have become an effective means of attracting
and keeping customers. Many business-to-consumer and business-to-business (B2B) …

Considering consumers are increasingly shopping online nowadays and the online sales
market is dominated by e‐commerce giants, traditional retailers need to choose whether to …

Logistics services are becoming increasingly important for customers, and so such services
now play a key role in shaping a company's competitive advantage. In tandem with this, the …