Özet Bu çalışmanın amacı, müşterilerinin kendi isteğiyle ve ücretsiz olarak sunduğu müşteri
şikayetlerinden işletmelere fayda sağlayacak yeni kazanımlar elde etmektir. Bu amaca …

Internet usage has become widespread as a result of the rapidly developing information
sector and technological revolutions and people have started to use internet channels such …

Managing customer feedback data has become a necessity for firms in order for them to gain
competitive advantage in the sector. Analyzing customer complaints' data to find useful …

Purpose The purpose of this study is to propose a method of measuring service quality as
well as suggesting to detect customer complaints through analysis of customer online …

Bank Rakyat Indonesia (BRI) is an Indonesian state-owned bank; the operations of the bank
certainly aim to provide satisfaction to customers. This can be realized by quickly responding …

The amount and the complexity of Web pages have been increasing explosively, as has the
information contained within Web pages. In today's world, firms' Web data must be analyzed …

In today's world, marketing activities of organizations through social media have become
extremely important. While earlier marketing campaigns of organizations were provided …

This study seeks to analyze the effectiveness of the text mining process. Complaint forums
on various consumer report websites will be analyzed using text and data mining software …

In this big data age, it is imperative to replace the traditional data analysis techniques with
big data analytics that can deal with both structured and unstructured datasets from various …

New technologies have enabled companies to create new and contemporary designs and,
at the same time, increase the efficiency of their operations. The Internet has amplified not …