With the rapid development of online shopping and traditional physical store shopping
interweaving to form different shopping situations, customer experience has gradually …

Survival of fittest & fastest is the mantra of today's business game. To compete successfully
in this business era, the retailer must focus on the customer's buying experience. To manage …

Survival in today's economic climate and competitive retail environment requires more than
just low prices and innovative products. To compete effectively, businesses must focus on …

Customer Experience is a major tool for achieving competitive advantage in all industries.
Customer interactions with the environmental stimuli result into pleasurable or …

Survival in today's economic climate and competitive retail business requires more than just
low prices and innovative products. Customer experience includes every point of contact at …

Customer value is one of the most powerful forces in today's marketplace and emerging as
the strategic imperative for the 1990s. In this study, we proposed a three-component …

This study examines the impact of the quality of online shopping logistics services on
customer satisfaction and in driving subsequent repeat purchasing behavior. Five …

Business activities using social media are currently growing and its development has
intrigued practitioners and academics. The purpose of doing this present research is to build …

With the increasing growth of online shopping, businesses are intertwining to establish new
shopping antecedents. Customer experience has steadily become the most important …

Purpose–New developments in e-commerce and m-commerce technologies along with the
wide adoption of mobile devices and social media have enabled companies to enhance …