Social robots have become pervasive in the tourism and hospitality service environments.
The empirical understanding of the drivers of visitors' intentions to use robots in such …

Service robots have become a topic of interest for tourism and hospitality researchers and
practitioners. The success of service robot adoption lies in the effectiveness of tourist–robot …

Purpose The purpose of this paper is to investigate travellers' behaviour and examine their
reactions to high-tech hotels offering robotic services to customers. Design/methodology …

Abstract Service robots (SR) are increasingly valued and embraced; they are here to stay.
Research on collaborative intelligence to better understand robotic-human partnerships is …

Despite service robots' importance in the tourism industry, few studies have investigated
human–robot interaction from a reciprocal exchange perspective. This paper applies social …

This research proposes a model that identifies the antecedents of customers' attitudes and
behaviours towards the utilization of artificially intelligent (AI) social service robots in …

The growing implementation of robotics in hospitality and tourism requires broader research
into customers' experience with service robots. This study explores human-robot interaction …

With the increased use of robots in the event industry, most of the literature centers on
factors that influence robot adoption, with less attention being paid to the understanding of …

Purpose This paper aims to provide a comprehensive review of research on robotics in
travel, tourism and hospitality, and to identify research gaps and directions for future …

Abstract Service providers in tourism and hospitality are beginning to welcome robots as a
customer service option. Given this trend, it is important to explore the factors driving tourists' …