Emotion regulation processes are a crucial aspect of the working role in jobs which require
employee-customer interactions: What kinds of regulation processes are activated, with what …

In recent years, the study of emotion in organizations has branched into the field of learning
and management, opening up different ways of viewing, particularly for managers, the folly …

“I've never thought of it that way before!” The graduate student who said this to me seemed
sincerely surprised to learn about emotional labor, the study of emotion regulation in the …

Many employees perform emotional labor, regulating their emotions to meet organizationally
mandated display rules (eg,“service with a smile”), which has both professional and …

In this study, we proposed and tested a motivational framework of emotional labor. This
model incorporates positive and negative affect, motivation to express positive emotions …

When interacting with supervisors, employees often engage in emotion regulation (ie,
surface acting and deep acting), and the consequences may extend beyond work …

This study examined the use of specific forms of emotion regulation at work, utilizing Gross's
[Gross, JJ (1998). The emerging field of emotion regulation: An integrative review. Review of …

This paper aims at understanding the processes explaining the protective effect of trait
emotional intelligence (trait EI) regarding occupational stress. The present study focuses on …

This article discussed emotion work as a neglected area in organizational stress research.
Emotion work (emotional labour) was defined as the emotional regulation required of the …

From an emotion regulation perspective, emotional labor is emotion regulation that takes
place in a work context. One benefit of adopting this perspective is that it permits scholars …