Digital transformation brings new perspectives for companies in managing their businesses.
One is about how companies accelerate information and service processes by utilizing …

Changing face-to-face services to technology-based self-service can pose several
challenges. This study aims to analyze whether the characteristics of elderly consumers who …

With Indonesia's increasingly aging population, emerges a social burden that is the growing
need for elderly healthcare---a burden that can be eased with the utilization of smartwatches …

The use of biometric identification technology has become increasingly prevalent in modern
society, with potential benefits for various populations. However, despite the widespread …

While biometrics are beginning to enter the mainstream, user acceptance issues have not
yet been fully resolved. In the financial sector, particularly in the self-service environment …

Purpose Using retail banking as a setting and focusing specifically on elderly customers (ie
individuals aged 60 or more), this study aims to deepen the current understanding of how …

(1) Background. A range of self-service technologies (SST) have been adapted to support
the health of older people. Factors involved in older people's and health professionals' …

Although the proportion of the older population is growing, the majority of research on
technology adoption behaviour, such as the adoption of self-service technologies (SSTs) …

The higher percentage of cell phone usage amid the elderly people in Indonesia has
unblocked the opportunity to benefit the health services online during the New Normal. In …

Biometrics is a new technology that authenticates an individual's identity via his or her
unique physical or behavioural characteristics, such as the iris, fingerprints, hand geometry …