In some occupations, particularly in the service sector, dealing with patients or clients may
require an employee to pretend to have emotions that they do not really have, or to actually …

Emotion regulation processes are a crucial aspect of the working role in jobs which require
employee-customer interactions: What kinds of regulation processes are activated, with what …

Emotion work (emotional labour) is defined as emotional regulation required to display
organizationally desired emotions by the employees. It has received increased attention …

The relationship of emotional work with emotional exhaustion and a variety of attitudes
towards the job and the organization was investigated in a sample of Hellenes (Greek) …

This article discussed emotion work as a neglected area in organizational stress research.
Emotion work (emotional labour) was defined as the emotional regulation required of the …

Drawing from job demands–resources theory (Demerouti et al., 2001), this article
investigates the effect of psychological flexibility, relative to surface and deep acting, in the …

By now, at this concluding chapter, we hope you have understood the important link
between emotions and organizational behavior. Worklife is intertwined with emotion. We …

It has become widely recognized that occupational stress is an important element in
employee performance and well-being (Jex, 1998). A number of occupational stress models …

This study conceptualizes emotional labor (namely, the display of emotions during service
interactions) in terms of frequency, duration, and emotional dissonance. To identify important …

Emotional labor can be defined as the degree of manipulation of one's inner feelings or
outward behavior to display the appropriate emotion in response to display rules or …