Abstract Service process performance of an organization should be measured continuously
to achieve competitive advantage and this is possible through providing excellent service by …

Objective of the study was to study the factors affecting Customer Satisfaction in Banking
Sector of Pakistan and to find the relationship between Service Quality, Customer …

Tourism is a sector which invites lot of opportunities for increase in revenue generation and
development and up-gradation of the local economy. The change in information technology …

Purpose–In today's world, with increased competition, service quality has become one of the
most popular areas of academic investigation. The purpose of this paper is to examine the …

Abstract Service quality is one of the most important factors behind customer satisfaction in
commercial banks. Various studies revealed that service quality plays a decisive role in …

The purpose of this paper is to evaluate the customer satisfaction of the banks sector in
Libya, based on customer perception regarding service quality. This is an empirical study …

Analyzing measures of customers' satisfaction is an immense dilemma because customer is
becoming more demanding regarding service quality in banking sector of Pakistan. It is …

Aim: The aim of this research is to analyze the impact of service quality on customer
satisfaction. A sound association is found between customer satisfaction and the quality of …

This study aimed to evaluate what impact service quality that underlies the SERVQUAL
model has on customer satisfaction in Saudi Arabia's banking sector. The study was …

This study aims to investigate the relationship of customer satisfaction towards service
quality in Iraqi banks. It is suggested that despite the efforts provided by Iraqi banks to …