Managing customer feedback data has become a necessity for firms in order for them to gain
competitive advantage in the sector. Analyzing customer complaints' data to find useful …

The amount and the complexity of Web pages have been increasing explosively, as has the
information contained within Web pages. In today's world, firms' Web data must be analyzed …

Özet Bu çalışmanın amacı, müşterilerinin kendi isteğiyle ve ücretsiz olarak sunduğu müşteri
şikayetlerinden işletmelere fayda sağlayacak yeni kazanımlar elde etmektir. Bu amaca …

In recent years, with the expansion of electronic commerce, the number of customer online
reviews available on the internet is growing rapidly. Lots of online merchant's websites ask …

The rapid growth of the use of social media opens up new challenges and opportunities to
analyze various aspects and patterns in communication. In-text mining, several techniques …

Data mining is an older term but is gaining importance in today's world. It is an art of
extracting hidden information from the large data sets. Sometimes it can be described as a …

New technologies have enabled companies to create new and contemporary designs and,
at the same time, increase the efficiency of their operations. The Internet has amplified not …

This paper discovers rules for enhancing the recall values of sentences containing opinions
from customer review documents. It does so by mining the features and opinion from …

Data mining consists of evolving set of techniques that can be used to extract valuable
information and knowledge from massive volumes of data. This paper highlights the data …

A new approach of using data mining tools for customer complaint management is
presented in this paper. The association rule mining technique is applied to discover the …