With the emergence of AI-powered products and services, the hospitality industry has started
to adopt service robots to transform the guest experience. Despite this growing interest …

With the dramatic development of AI technology, the concept of robotic hotel is entering the
public's awareness. Although AI application brings in high efficiency, low labor cost and …

This paper presents four exploratory studies of the potential use of robots for gathering
customer feedback in the hospitality industry. To account for the viewpoints of both hotels …

Recently, the restaurant industry attempts to introduce service robot for efficient
management. We conducted a survey research to investigate the expectations of restaurant …

The Henn-na Hotel in Japan has employed robots for its operations since 2015. In January
2019, the hotel announced it had fired half its robotic workforce. This news generated many …

As the hospitality industry has begun adopting service robots to replace frontline human
services, service robots' attractiveness becomes a salient factor in their design and …

Services are changing at an impressive pace boosted by the technological advances felt in
Robotics, Big Data, and Artificial Intelligence (AI) that have uncovered new research …

In the present study, we compared Japanese and German participants' perceptions of social
robots. To do so, participants from both cultural backgrounds evaluated two types of service …

Purpose This paper aims to analyze if and to what extent mechanical artificial intelligence
(AI)-embedded in hotel service robots-influences customers' evaluation of AI-enabled hotel …

Purpose The hospitality industry has witnessed numerous changes to enhance the stay
experience of guests. To offer a memorable stay experience, the industry has started …