Human-centered explainable ai (xai): From algorithms to user experiences

QV Liao, KR Varshney - arXiv preprint arXiv:2110.10790, 2021 - arxiv.org
In recent years, the field of explainable AI (XAI) has produced a vast collection of algorithms,
providing a useful toolbox for researchers and practitioners to build XAI applications. With …

Human-Centered Explainable AI (HCXAI): beyond opening the black-box of AI

U Ehsan, P Wintersberger, QV Liao… - CHI conference on …, 2022 - dl.acm.org
Explainability of AI systems is crucial to hold them accountable because they are
increasingly becoming consequential in our lives by powering high-stakes decisions in …

Operationalizing human-centered perspectives in explainable AI

U Ehsan, P Wintersberger, QV Liao, M Mara… - Extended abstracts of …, 2021 - dl.acm.org
The realm of Artificial Intelligence (AI)'s impact on our lives is far reaching–with AI systems
proliferating high-stakes domains such as healthcare, finance, mobility, law, etc., these …

Connecting algorithmic research and usage contexts: a perspective of contextualized evaluation for explainable AI

QV Liao, Y Zhang, R Luss, F Doshi-Velez… - Proceedings of the …, 2022 - ojs.aaai.org
Recent years have seen a surge of interest in the field of explainable AI (XAI), with a
plethora of algorithms proposed in the literature. However, a lack of consensus on how to …

Questioning the AI: informing design practices for explainable AI user experiences

QV Liao, D Gruen, S Miller - Proceedings of the 2020 CHI conference on …, 2020 - dl.acm.org
A surge of interest in explainable AI (XAI) has led to a vast collection of algorithmic work on
the topic. While many recognize the necessity to incorporate explainability features in AI …

Charting the sociotechnical gap in explainable ai: A framework to address the gap in xai

U Ehsan, K Saha, M De Choudhury… - Proceedings of the ACM …, 2023 - dl.acm.org
Explainable AI (XAI) systems are sociotechnical in nature; thus, they are subject to the
sociotechnical gap-divide between the technical affordances and the social needs …

" Help Me Help the AI": Understanding How Explainability Can Support Human-AI Interaction

SSY Kim, EA Watkins, O Russakovsky, R Fong… - Proceedings of the …, 2023 - dl.acm.org
Despite the proliferation of explainable AI (XAI) methods, little is understood about end-
users' explainability needs and behaviors around XAI explanations. To address this gap and …

Principles of explanation in human-AI systems

ST Mueller, ES Veinott, RR Hoffman, G Klein… - arXiv preprint arXiv …, 2021 - arxiv.org
Explainable Artificial Intelligence (XAI) has re-emerged in response to the development of
modern AI and ML systems. These systems are complex and sometimes biased, but they …

Question-driven design process for explainable AI user experiences

QV Liao, M Pribić, J Han, S Miller, D Sow - arXiv preprint arXiv:2104.03483, 2021 - arxiv.org
A pervasive design issue of AI systems is their explainability--how to provide appropriate
information to help users understand the AI. The technical field of explainable AI (XAI) has …

What are people doing about XAI user experience? A survey on AI explainability research and practice

JJ Ferreira, MS Monteiro - Design, User Experience, and Usability. Design …, 2020 - Springer
Explainability is a hot topic nowadays for artificial intelligent (AI) systems. The role of
machine learning (ML) models on influencing human decisions shed light on the back-box …