This article explores how gig workers interact with more conventional employees. Drawing
on original qualitative and quantitative data from Instacart shoppers and grocery store staff …

Algorithmic management is used to govern digital work platforms such as Upwork or Fiverr.
However, algorithmic decision-making is often non-transparent and rapidly evolving, forcing …

Building on an emerging literature concerning algorithmic management, this article analyzes
the processes by which food delivery platforms control workers and uncovers variation in the …

Companies are increasingly using algorithms to manage their remote workforces. Called
“algorithmic management,” this approach has been most widely adopted in gig economy …

This research investigates the impact of algorithmic management on worker behaviors,
focusing on workers' commitment to service quality and referral tendencies. Drawing upon …

Prior research has studied the detrimental impact of algorithmic management on gig workers
and strategies that workers devise in response. However, little work has investigated …

Existing literature examines control and resistance in the context of service organizations
that rely on both managers and customers to control workers during the execution of work …

Digitalization and the use of algorithms have raised concerns regarding the future of work;
the gig economy being identified by some as particularly concerning. Yet academic research …

Algorithmic technological progress presents both opportunities and challenges for
organizational management. The success of online labor platforms hinges on algorithmic …

Data-driven algorithms now enable digital labor platforms to automatically manage
transactions between thousands of gig workers and service recipients. Recent research on …