Abstract focus [on] whether emotional labor is a potential source of employee job
stress/developed a measure of emotional labor in a sample of workers employed in an …

Although early research suggested that the performance of emotional labor had deleterious
effects on workers, recent empirical investigations have been equivocal. The performance of …

An online survey was conducted on a national sample of United States professors to
examine emotional labor and its relationship to work outcomes. Participants were queried …

Although it has often been presumed that jobs involving “people work”(eg, nurses, service
workers) are emotionally taxing (Maslach & Jackson, 1982), seldom is the emotional …

For many American workers, emotional labor (manifestation or suppression of emotional
expression or feeling) is as much a requirement of the job as physical or mental labor. Yet …

Understanding the psychological consequences of emotional labor for workers has been an
ongoing project among students of emotional labor. Drawing on Hochschild's pathbreaking …

Understanding the social-psychology effects of frontline service work requires attention to
the emotional labor performed by incumbents of these positions. Using Hochschild's 1983 …

It has become widely recognized that occupational stress is an important element in
employee performance and well-being (Jex, 1998). A number of occupational stress models …

In this chapter, we cumulate the results of empirical research on the predictors and
outcomes of emotional labor. After a discussion of the definitions and operationalizations of …

In response to 2 areas for development in the emotional labor literature—(a) the
contemporaneous associations between emotional labor and affective reactions, and (b) …