[PDF][PDF] How do people react to AI failure? Automation bias, algorithmic aversion, and perceived controllability

SM Jones-Jang, YJ Park - Journal of Computer-Mediated …, 2023 - academic.oup.com
AI can make mistakes and cause unfavorable consequences. It is important to know how
people react to such AI-driven negative consequences and subsequently evaluate the …

Algorithmic transference: People overgeneralize failures of AI in the government

C Longoni, L Cian, EJ Kyung - Journal of Marketing …, 2023 - journals.sagepub.com
Artificial intelligence (AI) is pervading the government and transforming how public services
are provided to consumers across policy areas spanning allocation of government benefits …

Explanations can reduce overreliance on ai systems during decision-making

H Vasconcelos, M Jörke… - Proceedings of the …, 2023 - dl.acm.org
Prior work has identified a resilient phenomenon that threatens the performance of human-
AI decision-making teams: overreliance, when people agree with an AI, even when it is …

[PDF][PDF] Why are we averse towards algorithms? A comprehensive literature review on algorithm aversion

E Jussupow, I Benbasat, A Heinzl - 2020 - researchgate.net
With technological developments in artificial intelligence, algorithms are increasingly
capable to perform tasks that were considered to be unique for humans. However, literature …

In AI we trust? Perceptions about automated decision-making by artificial intelligence

T Araujo, N Helberger, S Kruikemeier, CH De Vreese - AI & society, 2020 - Springer
Fueled by ever-growing amounts of (digital) data and advances in artificial intelligence,
decision-making in contemporary societies is increasingly delegated to automated …

Who is the expert? Reconciling algorithm aversion and algorithm appreciation in AI-supported decision making

YTY Hou, MF Jung - Proceedings of the ACM on Human-Computer …, 2021 - dl.acm.org
The increased use of algorithms to support decision making raises questions about whether
people prefer algorithmic or human input when making decisions. Two streams of research …

Watch me improve—algorithm aversion and demonstrating the ability to learn

B Berger, M Adam, A Rühr, A Benlian - Business & Information Systems …, 2021 - Springer
Owing to advancements in artificial intelligence (AI) and specifically in machine learning,
information technology (IT) systems can support humans in an increasing number of tasks …

Measuring individual differences in the perfect automation schema

SM Merritt, JL Unnerstall, D Lee, K Huber - Human factors, 2015 - journals.sagepub.com
Objective A self-report measure of the perfect automation schema (PAS) is developed and
tested. Background Researchers have hypothesized that the extent to which users possess …

Owning mistakes sincerely: Strategies for mitigating AI errors

A Mahmood, JW Fung, I Won, CM Huang - Proceedings of the 2022 CHI …, 2022 - dl.acm.org
Interactive AI systems such as voice assistants are bound to make errors because of
imperfect sensing and reasoning. Prior human-AI interaction research has illustrated the …

Automation bias, accountability, and verification behaviors

KL Mosier, LJ Skitka, MD Burdick… - Proceedings of the …, 1996 - journals.sagepub.com
Automated procedural and decision aids may in some cases have the paradoxical effect of
increasing errors rather than eliminating them. Results of recent research investigating the …