Intelligent AI devices have become a common presence in the business landscape, offering
a wide range of services, from the medical sector to the hospitality industry. From an …

This article reports on two distinct studies conducted in the context of employees and
customers, respectively. The aim of Study 1 is to investigate the influence of …

This research draws upon the increasing usage of AI in service. It aims at understanding the
extent to which AI systems have multiple intelligence types like humans and if these types …

There is a growing need to understand how consumers will interact with artificially intelligent
(AI) domestic service robots, which are currently entering consumer homes at increasing …

Previous studies provide inconsistent evidence regarding the effect of anthropomorphism on
customers' willingness to use AI service agents. This paper explains the reason by …

This study develops and validates a scale of Social Service Robot Interaction Trust (SSRIT)
that measures consumers' trust toward interaction with AI social robots in service delivery …

Artificial intelligence (AI) applications are observed in different industries including the
services, where the impressive changing pace is boosted by the technological advances in …

Owing to the development of anthropomorphic intelligent agent (IA) designs, users consider
IAs as more than just inanimate tools. Previous studies have reported that anthropomorphic …

Purpose With the continuous improvement of artificial intelligence (AI) technology, intelligent
personal assistants (IPAs) based on AI have seen unprecedented growth. The present study …

Deployment of robots has become prevalent in the service sector. The advanced digital
technologies, especially artificial intelligence (AI), and the current COVID-19 pandemic have …