The growth of technology has resulted in the use of state-of-the-art systems such as artificial
intelligence (AI) and robot-based applications and services in the hotel industry. Recently …

Purpose–Artificial intelligence (AI) adoption is critical in the age of digital technology. This
review article aims to evaluate the literature on AI in the hospitality industry. Method–A …

Purpose The purpose of this study, a current systematic literature review, is to synthesize the
extant literature on consumers' adoption of artificial intelligence and robotics (AIR) in the …

Purpose The purpose of this study is to provide an overview of how artificial intelligence (AI)
and robotics can and will be utilized by the hospitality industry, providing a glimpse of what …

Purpose This study aims to review the progress of research on artificial intelligence (AI)
relating to the hospitality and tourism industry, focusing on the content, focal points, key …

Purpose Drawing on the technology-organization-environment (TOE) framework, this study
aims to investigate determinants of performance of artificial intelligence (AI) adoption in …

Background The global tourism industry is growing rapidly and has become one of the most
important engines of economic and social development. However, COVID-19 pandemic has …

Over the years, service robots and artificial intelligence (AI) have been gaining traction in the
hospitality sector for frontline service automation. Although a significant body of literature …

Purpose: The purpose of this chapter is to elaborate on the major conceptual and practical
considerations of the use of robots, artificial intelligence and service automation (RAISA) in …

ABSTRACT Understanding how Artificial Intelligence (AI) impacts organizational functions
supports stakeholders to prepare accordingly and profit from these developments. Adopting …