More than a digital system: how AI is changing the role of bureaucrats in different organizational contexts

SN Giest, B Klievink - Public Management Review, 2024 - Taylor & Francis
The paper highlights the effects of AI implementation on public sector innovation. This is
explored by asking how AI-driven technologies in public decision-making in different …

The use of AI in public services: Results from a preliminary mapping across the EU

G Misuraca, C van Noordt, A Boukli - … on theory and practice of electronic …, 2020 - dl.acm.org
Artificial Intelligence is a new set of technologies which has grasped the attention of many in
society due to its potential. These technologies could also provide great benefits to public …

Artificial intelligence for the public sector: results of landscaping the use of AI in government across the European Union

C Van Noordt, G Misuraca - Government information quarterly, 2022 - Elsevier
Artificial Intelligence is increasingly being used by public sector organisations. Previous
research highlighted that the use of AI technologies in government could improve policy …

Administrative exclusion in the infrastructure‐level bureaucracy: The case of the Dutch daycare benefit scandal

R Peeters, AC Widlak - Public Administration Review, 2023 - Wiley Online Library
A key insight in the literature on administrative burdens and exclusion is that they can be a
form of policy making by other means to disincentivize people's access to services, rights …

Evaluating the impact of artificial intelligence technologies in public services: towards an assessment framework

C van Noordt, G Misuraca - … of the 13th international conference on …, 2020 - dl.acm.org
Many governments are exploring applications of AI technologies to improve their public
services. While AI has the potential to radically improve governmental processes, services …

New Pythias of public administration: ambiguity and choice in AI systems as challenges for governance

F Filgueiras - Ai & Society, 2022 - Springer
As public administrations adopt artificial intelligence (AI), we see this transition has the
potential to transform public service and public policies, by offering a rapid turnaround on …

Policy initiatives for Artificial Intelligence-enabled government: An analysis of national strategies in Europe

C van Noordt, R Medaglia… - Public Policy and …, 2023 - journals.sagepub.com
Governments have been putting forward various proposals to stimulate and facilitate
research on Artificial Intelligence (AI), develop new solutions, and adopt these technologies …

Exploratory insights on artificial intelligence for government in Europe

C Van Noordt, G Misuraca - Social Science Computer …, 2022 - journals.sagepub.com
There is great interest to use artificial intelligence (AI) technologies to improve government
processes and public services. However, the adoption of technologies has often been …

[HTML][HTML] Trustworthy AI in the public sector: An empirical analysis of a Swedish labor market decision-support system

A Berman, K de Fine Licht, V Carlsson - Technology in Society, 2024 - Elsevier
This paper investigates the deployment of Artificial Intelligence (AI) in the Swedish Public
Employment Service (PES), focusing on the concept of trustworthy AI in public decision …

Making governance agile: exploring the role of artificial intelligence in China's local governance

Y Li, Y Fan, L Nie - Public Policy and Administration, 2023 - journals.sagepub.com
As the key to digital transformation, artificial intelligence is believed to help achieve the goal
of government as a platform and the agile development of digital services. Yet we know little …