Purpose: The purpose of this chapter is to critically evaluate the implementation of
technologies from the perspective of guest services, innovation and visitor experiences. The …

Purpose: This paper presents a review of the current state and potential capabilities for
application of robots, artificial intelligence and automated services (RAISA) in hotel …

There is a growing need in the tourism and hospitality literature to harmonise service robots
and artificial intelligence's (AI) meaning and foundations, while also offering guidance on …

Purpose This paper aims to provide a comprehensive review of research on robotics in
travel, tourism and hospitality, and to identify research gaps and directions for future …

Purpose: The purpose of this chapter is to elaborate on the major conceptual and practical
considerations of the use of robots, artificial intelligence and service automation (RAISA) in …

Travel, tourism and hospitality companies have started to adopt robots, artificial intelligence
and service automation (RAISA) in the form of chatbots, delivery robots, robot-concierge …

Purpose The purpose of this study is to provide an overview of how artificial intelligence (AI)
and robotics can and will be utilized by the hospitality industry, providing a glimpse of what …

Purpose This paper aims to analyze if and to what extent mechanical artificial intelligence
(AI)-embedded in hotel service robots-influences customers' evaluation of AI-enabled hotel …

Purpose This paper aims to review the extant hospitality and tourism literature on the state of
robotics and artificial intelligence (AI) in the service industry. The aim was to highlight the …

Research on the relationship between automation services and tourism has been rapidly
growing in recent years and has led to a new service landscape where the role of robots is …