The boundary spanning capabilities of purchasing agents in buyer–supplier trust development

C Zhang, S Viswanathan, JW Henke Jr - Journal of Operations …, 2011 - Elsevier
This study examines how individual purchasing agents function as boundary spanners with
suppliers to influence trust development in themselves and the buying firms that employ …

Trust violations in buyer–supplier relationships: Spillovers and the contingent role of governance structures

S Eckerd, S Handley… - Journal of Supply Chain …, 2022 - Wiley Online Library
Buyer–supplier relationships provide ample opportunities for trust violations to occur. Yet the
literature on the impact and outcomes of violations of trust in buyer–supplier relationships is …

Free to be trusted? Organizational constraints on trust in boundary spanners

V Perrone, A Zaheer, B McEvily - Organization science, 2003 - pubsonline.informs.org
We present a view of trust in boundary spanners as explained by the extent of role
autonomy, a multidimensional concept that reflects the discretion that agents have in …

The role of trust and relationship structure in improving supply chain responsiveness

RB Handfield, C Bechtel - Industrial marketing management, 2002 - Elsevier
In order to reduce cycle times between supply chain entities, managers must work to create
new relational forms that rely on trust to a greater extent. We present a model suggesting …

An examination of the nature of trust in buyer–seller relationships

PM Doney, JP Cannon - Journal of marketing, 1997 - journals.sagepub.com
The authors integrate theory developed in several disciplines to determine five cognitive
processes through which industrial buyers can develop trust of a supplier firm and its …

Effects of supplier trust on performance of cooperative supplier relationships

DA Johnston, DM McCutcheon, FI Stuart… - Journal of operations …, 2004 - Elsevier
This study tests a path analytic model of buyer–supplier relationships, linking the supplier's
level of trust to three categories of inter-firm cooperative behaviors and these behaviors to …

The strategic value of buyer‐supplier relationships

A Zaheer, B McEvily, V Perrone - International Journal of …, 1998 - Wiley Online Library
This research investigates the determinants and outcomes of trust in buyer‐supplier
relationships. Trust in a partner organization and in the individual counterpart are examined …

Interpersonal trust formation during the supplier selection process: The role of the communication channel

X Huang, TF Gattiker, JL Schwarz - Journal of Supply Chain …, 2008 - Wiley Online Library
This study investigates business‐to‐business interpersonal trust formation (trust that
develops between boundary spanning individuals from different organizations) during the …

Leveraging boundary spanning capabilities to encourage supplier investment: A comparative study

C Zhang, F Wu, JW Henke Jr - Industrial Marketing Management, 2015 - Elsevier
Despite growing recognition of the importance of boundary spanners at managing inter-
organizational relationships, the process by which capabilities residing in boundary …

The critical role of trust in obtaining retailer support for a supplier's strategic organizational change

RF Lusch, M O'Brien, B Sindhav - Journal of Retailing, 2003 - Elsevier
It is well established in the marketing literature that the bond of trust is a cornerstone of
interorganizational relationships. However, trust is considered to be context-specific, as it is …