This research investigates the relationships between e-service quality, customer satisfaction,
and loyalty within Indonesian e-commerce, explicitly focusing on the Shopee platform …

This research explores the interconnected relationship between e-service quality, customer
trust, and loyalty in the context of Indonesian e-commerce, focusing specifically on the …

The internet and digital technology have become an important part of the Indonesian
economy and lifestyle. The notable increase in internet users has also spurred the growth of …

This study examines how e-service quality, e-satisfaction, and e-trust affect e-customer
loyalty among Shopee users in Sidoarjo. Using a quantitative approach with a sample of 96 …

The purpose of this study is to develop new knowledge to better understand the most
important dimensions of e-service quality that have impact on customer satisfaction …

This study aims to see whether there is an influence from the dimensions of Overall E-
Service Quality towards Customer Satisfaction and Customer Trust of Tokopedia User in …

The increase in online marketplaces requires online platforms to create solutions or form
relationships with customers. Hence, the study examines the roles of electronic service (e …

Online transactions is getting increase and based on data in iNews, 2019, Tokopedia is the
most popular e-commerce visited in Indonesia. This study empirically examines the …

This study referred to ES-QUAL model of determinant of electronic service quality in online
shopping context and, the purposed of the study is to determine the impact of e-service …

As more firms switch their competition from brick and mortar model to an online model, it
makes the e-services provided by firms highly competitive. Thus, making customers loyal to …