Several businesses use self-service technology to help customers check-out and make
payment without interacting with a cashier. Amazon also encourages this concept and uses …

Omnichannel includes innovations in Self Services technologies such as Augmented
Reality, Virtual Reality, Amazon-Whole Foods, Amazon Go, Amazon Go Grocery, etc. This …

Self-service technologies (SSTs) allow customers to offer their own service encounters via
the interaction of electronic service interfaces or machines rather than by interacting with a …

The spread of the COVID-19 has amplified the use of non-face-to-face service due to the
psychological risk of contact. As a result, non-face-to-face service is being presented in a …

Technology and innovativeness have played an important role in service industries because
of the competitive state, especially in developing countries. While using innovative …

In an age where online shopping and innovative services are rapidly evolving, consumer
adaptation to shopping trends, store layouts, and payment modalities is critical. Among …

This conceptual study highlights the relationship between several variables that influence
consumer's intention to use self-service technologies in tourism and hospitality industry. With …

Self-service kiosks (SSKs) are mostly implemented and promoted to substitute traditional
service encounters, and researchers have investigated the influencers of SSK acceptance …

This study suggests that, in addition to willingness, ability is a relevant and important
dimension of self-service technology (SST) acceptance and, going beyond prior studies' …

Purpose–This study aims to extend and revise the basic technology acceptance model
(TAM) by analyzing the impact of trust and subjective norm (SN) on consumers' attitude and …