Viewing robots as service agents that provide services to customers for value exchange, the
study developed a scale to measure robotic service quality. The scale underwent several …

Purpose This paper investigates the reasons for the differences in customers' acceptance of
service robots (CASR) in actual experience and credence service settings for the following …

Service robots and artificial intelligence promise to increase productivity and reduce costs,
prompting substantial growth in sales of service robots and research dedicated to …

As the role of service robots has become increasingly important in service encounters,
existing literature has widely adopted the technology acceptance model to understand …

With rapid advances in technologies, especially in artificial intelligence, smart sensors, big
data analytics, and robotics, the service industry began introducing robots to perform a …

Purpose This study aims to examine the impact of AI service robots on restaurant customers'
engagement and acceptance and the moderating role of robot anthropomorphism on the …

A service robot is a physical entity integrated with information technology (IT) which can
autonomously provide customized services to people. While the use of robots is regarded as …

This study combines the customer experience, service robot, and communication literatures
to explore how a service robot's personality affects the overall service robot experience. It …

While AI applications are popular in many domains, they should work harmoniously with
domain exerts and end users. Furthermore, to develop such harmonious AI applications, we …

Technology developments relating to automation, artificial intelligence, and robots have
transformed the landscape of service industries, including hospitality and tourism. Through a …