This article empirically examines and validates a research framework that gives key insights
into the influential role played by salient characteristics of online reviews, namely …

This paper analyses the impact of online reviews on hotel booking intention. The moderating
effect of brand image, star category, and price on this relationship was also tested. A …

The recent trend suggests that people are more inclined to online hotel reviews to take
online hotel booking decisions. The present study argues that when consumers are exposed …

Purpose This paper aims to examine the factors contributing to the helpfulness of online
hotel reviews and to measure the impact of manager response on the helpfulness of online …

Online travel reviews are emerging as a powerful source of information affecting tourists' pre-
purchase evaluation of a hotel organization. This trend has highlighted the need for a …

Online guest reviews have become an important facet of consideration when customers
decide on a hotel. However, limited research has been done to examine how hotel …

Over the last decade, managerial response has gained increasing attention in the hospitality
industry as an important strategy to manage online reviews and hotel-to-consumer …

This article investigates the main and interactional effects of review valence and the
presence of source identity on consumer perception of credibility of an online review and …

An online review is composed of various information components (eg, reviewer profile,
review rating, and text), which may have impacts on its user simultaneously. However, while …

Online review websites, such as Yelp, Zagat, Tripadvisor, and OpenTable have become an
important platform for consumers to share their purchase experiences and express their …