How may i help you?–state of the art and open research questions for chatbots at the digital workplace
R Meyer von Wolff, S Hobert, M Schumann - 2019 - scholarspace.manoa.hawaii.edu
Chatbots become quite hyped in recent times as they can provide an intuitive and easy-to-
use natural language human-computer interface. Nevertheless, they are not yet widespread …
use natural language human-computer interface. Nevertheless, they are not yet widespread …
A critical review of state‐of‐the‐art chatbot designs and applications
Chatbots are intelligent conversational agents that can interact with users through natural
languages. As chatbots can perform a variety of tasks, many companies have committed …
languages. As chatbots can perform a variety of tasks, many companies have committed …
Chatbots for the information acquisition at universities–a student's view on the application area
R Meyer von Wolff, J Nörtemann, S Hobert… - Chatbot Research and …, 2020 - Springer
Chatbots are currently widely used in many different application areas. Especially for topics
relevant at the workplace, eg, customer support or information acquisition, they represent a …
relevant at the workplace, eg, customer support or information acquisition, they represent a …
Survey on intelligent chatbots: State-of-the-art and future research directions
EH Almansor, FK Hussain - … Intensive Systems: Proceedings of the 13th …, 2020 - Springer
Human-computer interaction (HCI) is an area of interest which plays a major role in
understanding the interaction between humans and machines. Dialogue systems or …
understanding the interaction between humans and machines. Dialogue systems or …
Future directions for chatbot research: an interdisciplinary research agenda
Chatbots are increasingly becoming important gateways to digital services and information—
taken up within domains such as customer service, health, education, and work support …
taken up within domains such as customer service, health, education, and work support …
Opportunities and challenges in using AI chatbots in higher education
S Yang, C Evans - Proceedings of the 2019 3rd International …, 2019 - dl.acm.org
Artificial intelligence (AI) conversational chatbots have gained popularity over time, and
have been widely used in the fields of e-commerce, online banking, and digital healthcare …
have been widely used in the fields of e-commerce, online banking, and digital healthcare …
A literature survey of recent advances in chatbots
Chatbots are intelligent conversational computer systems designed to mimic human
conversation to enable automated online guidance and support. The increased benefits of …
conversation to enable automated online guidance and support. The increased benefits of …
Chatbots: changing user needs and motivations
PB Brandtzaeg, A Følstad - interactions, 2018 - dl.acm.org
The vision of a compelling conversational interface is not easily attainable. We know that a
key success factor for chatbots and natural language user interfaces is how well they can …
key success factor for chatbots and natural language user interfaces is how well they can …
The human side of human-chatbot interaction: A systematic literature review of ten years of research on text-based chatbots
Over the last ten years there has been a growing interest around text-based chatbots,
software applications interacting with humans using natural written language. However …
software applications interacting with humans using natural written language. However …
Service chatbots: A systematic review
Chatbots or Conversational agents are the next significant technological leap in the field of
conversational services, that is, enabling a device to communicate with a user upon …
conversational services, that is, enabling a device to communicate with a user upon …