The purpose of the study was to determine the dimensions used in judging the hospital
services quality; to develop a tool for measuring perceived service quality for hospitals; to …

Abstract Service quality has been a concept of major interest among academicians and
practitioners alike. Even though the appropriateness of a popular conceptualization of …

The service quality measurement scale (SERVQUAL) has been widely used in research to
measure quality of service. The aim of this paper is to demonstrate the use of SERVQUAL for …

This paper examines and measures the quality of services provided by private hospitals in
Malaysia. Empirical research is used to determine patients' expectations and perceptions of …

Hospitals vary from one another in terms of their specialty, services offered, and resource
availability. Their services are widely measured with scales that gauge patients' perspective …

In today's highly competitive environment, hospitals are increasingly realizing the need to
focus on service quality as a measure to improve their competitive position. Customer based …

The objectives that guided the paper were to examine the quality dimensions and patient
satisfaction with healthcare delivery. The study was a cross-sectional survey that adopted …

The service quality (SERVQUAL) scale has been widely used in research to measure quality
of service. The psychometric properties of the scale have been examined by a number of …

The issues surrounding the expectations of patients and relatives from hospitals and
provisions of qualitative ser vice are becoming very important now days. This research study …

The growth of the service sector in the US spawned a strong interest and growing body of
literature related to the measurement of service quality. SERVQUAL, a multi-item scale first …