The study discusses artificial intelligence (AI)–powered applications as a commercial
service with a focus on the hotel industry. This research is approached from the customers' …

Drawing upon affordance theory, this study positions artificial intelligence (AI) as a
commercial service in examining its influence on customer engagement in the hotel context …

Artificial intelligence (AI) permeates in service organisations as a tool to enhance
operational efficiency and improve customer experience. Reports show that most consumers …

Artificial intelligence (AI) is increasingly embedded into service firms' operations. However,
production systems and operations management scholars have not yet examined if AI …

Purpose This paper aims to analyze if and to what extent mechanical artificial intelligence
(AI)-embedded in hotel service robots-influences customers' evaluation of AI-enabled hotel …

ABSTRACT Understanding how Artificial Intelligence (AI) impacts organizational functions
supports stakeholders to prepare accordingly and profit from these developments. Adopting …

Purpose This paper aims to explore how artificial intelligence (AI) technologies have
redefined the hospitality industry. It develops a theoretical framework to evaluate its impact …

Emotional intelligence as personal intelligence and artificial intelligence as a machine
intelligence have been popular in the relevant literature over the last two decades. The …

This study examines the impact of artificial intelligence (AI)(Personalized Guest Experience,
Chatbots and Virtual Assistants, Revenue Management, Operational Efficiency, Fraud …

ABSTRACT Although Artificial Intelligence is a big revolution in the tourism and hospitality
industry, prior research provides little insight into how customers respond to AI replacement …