In a financial institution in Peru, a framework for ATM (Automated Teller Machine) interface
design based on UCD (User-Centered Design) is being implemented and utilized. This …

Developing an interface for ATM systems is a complex process. Among the issues of this
process, are designs without a focus on the final user, a non-defined process, and missed …

ATMs are a type of equipment that uses a more managed method to provide customers with
financial services. Almost all government and non-government banks have ATMs, allowing …

Automatic Teller Machines (ATMs) are still one of the most used customer service channels
for bank customers. In that sense, the last years, there has been a tendency to increase the …

ATM interfaces nowadays present serious issues in usability and accessibility, frustrating
users' interaction and leading them to make operational mistakes. For this reason, we …

Due to technological progress, financial institutions have included ATMs as one of their main
channels as a way to decentralize their services. However, there is a gap between user …

Currently, development teams face many challenges when designing user interfaces. There
are more, and more, new methodologies, processes and techniques to make user-centered …

Guidelines and theoretical frameworks have been provided by studies concerning the
design of interfaces in automated systems. Such studies propose how to define the …

Ambient interfaces go beyond the classical graphical user interface and use the whole
environment of the user for the interaction between the user and the system. In this paper we …

The objective of this tutorial is to enhance the participants' skills in designing user interfaces
for mobile equipment, including adaptive and context sensitive user interfaces and …