In the last three decades, the world economic landscape has changed at a fast pace shifting
from manufacturing to the provision of services. In fact, the service sector is the strongest …

Why do we need these two books on the science of service systems? The short answer is
because the concept of a service system is resonating well with academics from diverse …

Service Systems Implementation provides the latest applications and practices aimed at
improving the key performance indicators of service sytems, especially those related to …

Based on the Bureau of Labour Statistics, except those in the goods-producing sectors–
agriculture, mining, construction and manufacturing, the service sector encompasses all …

We live in and interact with many service systems in our daily life. As it matures, the service
science community is gradually becoming increasingly focused on the study of holistic …

In all developed economies, the service sector is the dominant economic sector. Its
importance is still growing. In particular new services based on new technologies such as …

The growth of the global service economy has led to a dramatic increase in our daily
interactions with highly specialized service systems. Service (or value-cocreation) …

This paper gives a conspectus of Service Science for academicians and practitioners with
the express purpose of defining the scope of the discipline. The subject of services is the up …

Service science is the study of complex service systems. It may involve methods and
theories from operations, industrial engineering, marketing, computer science, psychology …

This book's theme is “The Science of Service Systems,” yet there is substantial question
about whether the definition and nature of service systems have been articulated …