Purpose This study aims to investigate the effectiveness of library services according to user
experiences (UXs). The study discusses underlying internal problems existing in libraries …

Evaluation of user satisfaction is a significant determinant of library performance in terms of
quality service delivery to ascertain and innovate where the library services need …

Purpose–The paper aims to provide an overview of the e‐resources and services in
Tsinghua University Library, Beijing, and describe five campus‐wide user surveys. It states …

In this study, the authors explored the exact nature of patrons' usage behavior as well as
their perception of ease of use and usefulness of print and electronic resources in the …

This study purposed to discover whether or not academic libraries reflect these changing
roles. We selected K University as the research target and surveyed user satisfaction of …

A user assessment study was conducted to evaluate the users' level of satisfaction with the
Chinese studies collection at the University of Malaya Library. The respondents were library …

Evaluation of Digital Libraries Systems' Usability and Performance through User Perception
With the proliferation and availability of information on the Internet, libraries are competing in …

Purpose: To explore the concept of UX in the context of libraries. Methodology: To find
literature about UX in libraries, we searched in online databases; along with we used cite …

A good library can make significant contributions to library users. These users are likely to
return to the library again and again where service is excellent and materials are accessible …

Purpose: The purpose of the study was to assess the usefulness of digital library (DL)
resources and the value of multidisciplinary databases among students. The study …