The spread of the COVID-19 has amplified the use of non-face-to-face service due to the
psychological risk of contact. As a result, non-face-to-face service is being presented in a …

The COVID-19 pandemic has forced restaurants to adopt contactless self-service technology
to address customers' level of vulnerability to COVID-19. This study examines important …

Several businesses use self-service technology to help customers check-out and make
payment without interacting with a cashier. Amazon also encourages this concept and uses …

Self-service technologies are gateways that allow clients to use services, which are
efficiently provided without the assistance of service employees. Self-service technology has …

The integration of self-service technology within quick-service restaurants posed a range of
challenges, rendering it a compelling subject for corporate management. This was …

Purpose This research aims (i) to assess the level of customer satisfaction and loyalty to self-
service technologies and Auchan Retail Portugal,(ii) to identify the determinants of customer …

Self Service Technology (SST] refers to technological interfaces that enable customers to
produce a service independently, without service employees' direct involvement. Because of …

Although the COVID-19 pandemic has revolutionised the use of self-service technologies
(SSTs) in restaurants to decrease physical contact and enforce social distancing, very few …

The idea of self-service in grocery stores allows customers to serve themselves without help
from other people. This topic has resulted in multiple types of research, alongside the new …

Today, most countries facing new virus that called COVID-19 which it gives various impact to
many sectors and towards economy itself. One of the industries that get an attention was …