Gamification and customer experience: the mediating role of brand engagement in online grocery retailing

M Jami Pour, K Rafiei, M Khani… - Nankai Business Review …, 2021 - emerald.com
Purpose In recent years, the concept of gamification is one of the fastest-growing trends in
the field of marketing to persuade, motivate and manipulate customer behavior. The …

How gamification marketing activities motivate desirable consumer behaviors: Focusing on the role of brand love

CL Hsu, MC Chen - Computers in human behavior, 2018 - Elsevier
Gamification is increasingly applied as a design strategy when improving various behavioral
outcomes in the online retailing domain. Understanding the attributes of gamification …

The impact of gamification on consumer brand engagement.

R Gatautis, J Banyte, Z Piligrimiene… - … in business & …, 2016 - search.ebscohost.com
In response to the market pressure and growing competition, the companies are forced to
look for new ways and methods to attract the attention of consumers and engage them …

[HTML][HTML] Does gamification affect brand engagement and equity? A study in online brand communities

N Xi, J Hamari - Journal of Business Research, 2020 - Elsevier
Gamification has become a popular technique in marketing. Many companies believe that
gamification can potentially increase the engagement, awareness and loyalty of consumers …

Gamification and customer experience in online retail: A qualitative study focusing on ethical perspective

Sheetal, R Tyagi, G Singh - Asian Journal of Business Ethics, 2023 - Springer
This paper aims to investigate the effect of gamification in engaging and motivating
consumers for online shopping and also the use of gamification to enhance sales. Moreover …

Uncovering the gamified customer experience in the retail environment

IK Disse, M Olsson - International Journal of Retail & Distribution …, 2023 - emerald.com
Purpose Retailers increasingly are using gamification to make the customer experience
(CX) more exciting and encourage favourable customer outcomes. This paper aims to …

How gamification elements benefit brand love: the moderating effect of immersion

HT Tsou, MT Putra - Marketing Intelligence & Planning, 2023 - emerald.com
Purpose A gamification approach uses game components in non-game services to increase
customer engagement and loyalty. This study aims to investigate the relationships between …

Exploring the role of gamification in the online shopping experience in retail stores: An exploratory study

JM Lopes, S Gomes, P Lopes, A Silva, D Lourenço… - Social Sciences, 2023 - mdpi.com
Online retail shops increasingly implement gamified marketing strategies to enrich
consumers' online experience and increase engagement. This study aims to evaluate the …

How does gamification improve user experience? An empirical investigation on the antecedences and consequences of user experience and its mediating role

CL Hsu, MC Chen - Technological Forecasting and Social Change, 2018 - Elsevier
Given the growing commercial importance of the “user experience”, better application of
gamification. Thus, this study aims at exploring the antecedents and consequences of user …

The impact of gamification on consumer loyalty, electronic word‐of mouth sharing and purchase behavior

MF Al‐Zyoud - Journal of Public Affairs, 2021 - Wiley Online Library
Firms often strive to acquire and increase the number of patronizes. Gamification‐a modern
marketing and promotional tool is known activate positive emotions. Nevertheless, existing …