In view of the increasing popularity of online reviews and their significant impact on
individual buying behavior as well as on the supply side, this study reviewed and analyzed …

Purpose–This study aims to investigate the impacts of online review and source features
upon travelers' online hotel booking intentions. Design/methodology/approach–This study …

Over the past two decades, the prevalence of online reviews on digital platforms has
transformed customers' decision-making process. In the hospitality and tourism industry …

Purpose The purposes of this study are to synthesize the current research findings reported
in major hospitality and tourism journals and to discuss the knowledge gaps where …

With tremendous growth and potential of online consumer reviews, online reviews of
hospitality and tourism are now playing a significant role in consumer attitude and buying …

While the proliferation of online review websites facilitate travellers' ability to obtain
information (decrease in search costs), it makes it difficult for them to process and judge …

Online consumer reviews have been studied for various research problems in hospitality
and tourism. However, existing studies using review data tend to rely on a single data …

Purpose This paper aims to examine the factors contributing to the helpfulness of online
hotel reviews and to measure the impact of manager response on the helpfulness of online …

Purpose The purpose of this paper is to examine what influence travelers' adoption of online
reviews, and whether the online reviews will influence their travel planning decisions …

Many consumers consult online reviews before making (online) travel arrangements. Yet,
little is known about the impact of these reviews on hotel performance, and therefore …