Drawing on self-enhancement theory, this study examines the exacerbating influence of
employee resilience on the relationship between abusive supervision and employee …

Purpose This study examined the relationship between coworker incivility and job
performance via emotional exhaustion, and the moderating effect of employee self-efficacy …

Purpose This study aims to acquire a better understanding about consequences of
workplace incivility upon restaurant frontline service employees caused by customers …

BACKGROUND: Working in direct contact with the public may involve psycho-social hazards
for employees who are frequently exposed to rude or verbally aggressive customers …

In this study, we investigated how supervisors' emotional exhaustion and service climate
jointly influence the relationship between subordinates' emotional exhaustion and their …

Workplace incivility refers to low-intensity negative behaviors that violate workplace norms of
respect. Incivility is known to be a type of stressor in the workplace, with recent research …

Purpose–The purpose of this study is to explore stressors that may influence salespersons'
emotional exhaustion and their perception of organizational support. Design/methodology …

Purpose This study aims to investigate the influence of supervisor incivility on employees'
general self-efficacy and engagement and their mediating roles in a relationship between …

This study extends the growing body of research on customer incivility by examining its
impact on employees' in-role and extra-role service performance in the hospitality industry …

Incivility between customers and employees is common in many service organizations.
These encounters can have negative outcomes for employees, customers, and the …