Purpose The purpose of this paper is to extend the under-researched work on service
innovation by examining employee service innovative behavior in the Indian banking …

Purpose–This paper concurrently examines the antecedents, moderator as well as mediator
of innovative work behavior (IWB). Design/methodology/approach–The paper reports a …

Purpose The purpose of this study is to examine the influence of workplace happiness and
work engagement on employee service innovative behavior from the perspective of positive …

Purpose This research primarily aims to study the role of leader-member exchange (LMX) in
frontline employees'(FLEs) innovative behaviors, whereby a mediating effect of employee …

Abstract Service innovation is of importance in achieving business success. This study aims
to understand how customer participation affects employees' service innovation through …

Building upon self-determination theory and social exchange theory, this study proposes a
research framework and examines the formation of service innovation performance. Data …

Purpose–This paper aims to investigate the effects of service innovation exploration–
exploitation on financial performance through the delivery of quality services. Additional …

Purpose Employee's service innovative behavior lays the groundwork for bottom-up
innovation and ongoing service improvement in service firms. Therefore, it is vital for service …

This study focuses on how service firms can nurture innovative behavior of employees
through the important role of leadership. Despite the growth in innovation research, scholars …

Purpose The purpose of this paper is to investigate a research model of employee
empowerment along with its contextual determinants (ie leader-member exchange (LMX) …