Analysis of Service Quality on Customer Satisfaction with Gap-Servqual Method and Importance Performance Analysis

CA Santoso, DWU Riyanto… - Business Innovation …, 2024 - ejournal.umm.ac.id
In this digital era, understanding and meeting customer satisfaction is crucial with the
increasing number of choices and customer expectations. This study aims to determine the …

Analisis Kepuasan Pelanggan Menggunakan Metode Servqual dan Importance Performance Analysis pada Samsat Medan Utara

R Muzdalifah - 2022 - repositori.usu.ac.id
SAMSAT is an administrative system to expedite and accelerate public services. SAMSAT
Medan Utara usually encountered with customer's complaints. Customer satisfaction is …

ANALISIS KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN MENGGUNAKAN MODEL SERVICE QUALITY (SERVQUAL) DENGAN METODE …

S Khafid - 2023 - digilib.uin-suka.ac.id
Customer satisfaction is synonymous with service quality, facilities and infrastructure
available in a company. CV. Solobeat Internasional Yogyakarta is one of the shops engaged …

Analisis Kualitas Pelayanan Jasa Menggunakan Metode Servqual dan Importance Performance Analysis Di CV. Nugraha Cipta Raharja

AA Yaqin, A Pusakaningwati - Jurnal Cakrawala Ilmiah, 2023 - bajangjournal.com
Penelitian ini bertujuan untuk mengetahui kepuasan pelanggan terhadap pelayanan
sebuah perusahaan jasa. Pengukuran kepuasan pelanggan digunakan untuk …

Integration Of The Servqual, IPA, And CSI Methods To Analysis Customers Satisfaction

A Prasetyo - SITEKIN: Jurnal Sains, Teknologi dan Industri, 2023 - eprints.umg.ac.id
One of the supporting components in running a company is the quality of service delivered
to customers. &T Express Benjeng was among the first freight forwarding firms to establish …

[PDF][PDF] Review Literatur Tentang Analisis Kepuasan Layanan dengan Pendekatan Servqual dan IPA

One of the factors in business competition is the quality of service to customers. Every
company must pay attention to the quality of services. Several factors determine whether a …

The Customer Satisfaction Measurement Using SERVQUAL Method: Case Study in Printing Company

N Fajri, NK Busri, R Riskawati - Jurnal Manajemen …, 2023 - ejournal.uika-bogor.ac.id
Printing business development in Makassar increases significantly, reaching 1200
businesses in 2022, making business more competitive. Besides product innovation, service …

A Study Of Servqual And Customer Satisfaction Using Customer Satisfaction Index (Csi), Importance Performance Analysis (Ipa) And Improvement Factor (If) Method

YM Ginting, T Chandra, O Oktariyanto… - … and Digital Business …, 2024 - ojs.stieamkop.ac.id
This research aims to determine, calculate, test and analyze the level of customer
satisfaction in Citra Harapan Motor Bukittinggi (measured by CSI, IPA and IF methods). This …

Customer Satisfaction Analysis By Integrating Service Quality (Servqual) Methods And Importance Performance Analysis

M Slamet, W Sulistiyowati - Indonesian Journal of Law and …, 2022 - ijler.umsida.ac.id
This study aims to determine the indicators that affect the quality of service for the company.
Service quality analysis is carried out by integrating the Service Quality (Servqual) and …

Importance of the performance analysis (IPA) and customer satisfaction for determining the service strategies through the servqual model approach

R Indrayani - Manajemen dan Bisnis, 2019 - journalmabis.org
The culinary industry in Bandung is very numerous and varied. So it is necessary to match
the level of importance of service products according to costumers and the level of …