Purpose: This study proposes the effect of factors that significantly contributes to the intent of
consumers in using self-service technologies and simultaneously dig deeper into the factors …

Self-service technologies are gateways that allow clients to use services, which are
efficiently provided without the assistance of service employees. Self-service technology has …

This conceptual study highlights the relationship between several variables that influence
consumer's intention to use self-service technologies in tourism and hospitality industry. With …

Recent technological advancements have had a substantial impact on consumer buying
behavior. This research aims to determine the factors affecting consumer behavior related to …

With the tremendous growth of self-service technologies (SSTs) in many industries, SSTs in
the context of service provision are recognized as more effective and important technologies …

Technological advances in the service industry have led to the transformation of service
delivery, from face-to-face service encounters to self-service (Lu, Chou, and Ling, 2009). By …

As the world moves towards a technological era, various innovations have been introduced
across different industries in order to meet customers' expectations and enhance service …

This study investigates the adoption of self-service technologies (SST) among consumers in
Saudi Arabia using the multi-industry approach. Unlike the majority of previous studies …

The introduction of self-service technologies (SSTs) in retail stores aims to provide
customers with a more satisfying shopping experience. Many retailers are increasingly …

The last decade has seen an increased focus by retailers on using new technologies to
deliver their services. The introduction of self-service technologies (SSTs) opens up for …