Queuing analysis is mostly used for creating service design and resource allocation plan in
many service organisations. In such turbulent business environment, the service …

Many organizations such as banks, airlines, health care systems, telecommunications
companies and security departments routinely use queuing theory models to help determine …

This study examined the application of queue theory in the banking system in Nigeria, with
particular reference to GTBank and Ecobank Idumota branch, Lagos, Lagos state. The …

To obtain improved performance, many firms pursue operational flexibility by endowing their
production operations with multiple capabilities (eg, multi-skilled workers, flexible machines …

Queuing is a major challenge for healthcare services all over the world, but particularly so in
developing countries. Application of queuing theory to enhance decision making to improve …

Purpose The purpose of this paper is to present a systematic review of flexibility, to identify
the gaps in theory and to propose a future research agenda. Design/methodology/approach …

In the past several years, working with decreasing margins of return has become routine for
many healthcare providers. Beyond straightforward cost cutting, providers must also …

Purpose The paper aims to investigate the cardiology department's operational system for
improving flexibility by minimizing the patient waiting time and simultaneously maximizing …

Standing in line can cause extreme boredom, annoyance and even rage to customers.
Customers are often forced to wait in line whenever the service facility is busy. Although …

In this paper, we present a new perspective on flexibility in manufacturing and service
operations by exploring a type of operational flexibility that we term “structural flexibility …