The advent of internet has led to the application of electronic services in enhancing the
customer relationship management. E-CRM integrates IT in internal organization in …

E-CRM (electronic customer relationship management) is a derivation from CRM techniques
which influenced direct marketing technology and call Centre to promote massively created …

One of the key developments in marketing has been the advent of electronic customer
relationship management (e-CRM) systems, designed primarily to create and manage long …

The rapid development of internet user has made it easy and improved the online marketing
in the global market, as a result the number of customer shopping online are increasing …

Today, most businesses are in continuous search of sophisticated tools and techniques to
progressively grow their business. Therefore, the use of intelligence systems has found its …

Purpose Nowadays, businesses globally are scrambling to keep up with the latest trend of
adopting Information Technology (IT) tools like electronic customer relationship …

Electronics customer relationship management (E-CRM) is a business and marketing
strategy that analyzes about consumer's needs and behavior in order to create an effective …

Abstract The relevance of Information Technology (IT) on Electronic Customer Relationships
(E-CRM) within the implementation strategy can be emphasized. This E-CRM …

Advancement IT encourage a change of human behaviour in the shopping, especially in the
online store/ecommerce. The objective of this study is to determine the successful indicators …

In the new business gain customers is dedicated to its crucial position in the organization's
goals and senior managers are well aware that their success in achieving the overall goals …