Due to its advanced technology, maintenance services of healthcare equipment have been
commonly executed by the original equipment manufacturer (OEM), which can be …

Healthcare institutions make use of technology-intensive equipment that follows tight quality
standards. These companies aim at ensuring service continuity and safety of patients. In this …

This paper aims at showing how the game theory can be applied to the quantitative study of
extended warranty (EW). This kind of after-sales service represents an additional …

A manufacturer of a product sold with warranty incurs additional costs from the servicing of
warranty claims made by customers. These costs depend on several factors such as the …

For many types of equipment whose maintenance requires skilled labor or whose random
failure may have serious consequences, such as aircraft engines, medical equipment and …

Retailers and manufacturers are increasingly selling extended warranties to obtain high
profitability. In addition to the traditional extended warranty (EWR), that offers a free repair …

The current competitive market environment requires manufacturers to continuously provide
better service and support. As a result, warranty considerations emerge as a significant …

This paper considers a general repairable product sold under a failure-free renewing
warranty agreement. In the case of a general repair model, there can be two types of failure …

Increasing market competition forces manufacturers to offer extensive warranties. Faced with
the challenge of keeping the associated costs under control, most companies seek efficient …

From the viewpoint of marketing, a warranty is a type of advertising tool. Due to this, if
producers (manufactures) offer each product an attractive warranty, then the corresponding …