This paper addresses a service approach in public management by highlighting the
insufficiently explored concept of resource integration. Specifically, we identify the actors …

From a normative stance, co-production has been recommended at all stages of the public
service cycle. However, previous empirical studies on co-production have neglected the …

We propose an important theoretical development for our understanding of the co‐
production of public services. It combines the insights from both public administration and …

Purpose This article aims to examine how users' involvement in value co-creation influences
the development and orchestration of well-being ecosystems to help tackle complex societal …

The paper explores the emergence of street-level public service integration in eight cities, in
five countries using a new framework: services-as-a-system to explore new public …

There is consensus that complex problems of contemporary society call for public service
collaborations. So‐called public service logic (PSL) focuses on joint value creation among a …

Public service ecosystems are used to understand how multiple actors co‐produce public
services and create public value. Especially interactions between public service providers …

The authors trace the definition and challenges of “service integration,” variously known over
time as “collaboration,”“coordination,”“human services integration,” and “one-stop …

In recent years, there has been a radical reinterpretation of the role of policy making and
service delivery in the public domain. Policy making is no longer seen as a purely top‐down …

Co-creation is a transcending perspective of marketing, an umbrella term recognising the
contemporary evaluation of value creation (Vargo and Lusch, 2016b; Prahalad and …