From an emotion regulation perspective, emotional labor is emotion regulation that takes
place in a work context. One benefit of adopting this perspective is that it permits scholars …

T he topic of emotional labor has received a great deal of attention within the organizational
sciences. Research in this area spans three decades, thousands of articles, and a growing …

Emotional labor has been an area of burgeoning research interest in occupational health
psychology in recent years. Emotional labor was conceptualized in the early 1980s by …

“I've never thought of it that way before!” The graduate student who said this to me seemed
sincerely surprised to learn about emotional labor, the study of emotion regulation in the …

This book reviews, integrates, and synthesizes research on emotional labor and emotion
regulation conducted over the past 30 years. The concept of emotional labor was first …

Interest in the role of emotions in the workplace has increased in recent years (eg, Arvey,
Renz, & Watson, 1998; Ashkanasy, Hartel, & Daus, 2002; Fisher & Ashkanasy, 2000; …

The topic of emotions in the workplace is beginning to garner closer attention by researchers
and theorists. The study of emotional labor addresses the stress of managing emotions …

Research on emotional labor focuses on how employees utilize 2 main regulation strategies—
surface acting (ie, faking one's felt emotions) and deep acting (ie, attempting to feel required …

Emotion regulation is currently a hot topic in organizational behavior, but the interest in the
role of emotion regulation at work is relatively recent. The goal of this chapter is to review …

Emotion regulation at work has been receiving an increasing amount of research attention in
the literature over the past two decades. The management literature has focused primarily …