An optimization method for handling incomplete and conflicting opinions in quality function deployment based on consistency and consensus reaching process

J Xiao, X Wang - Computers & Industrial Engineering, 2024 - Elsevier
Abstract Quality Function Deployment (QFD) is a highly regarded customer-oriented quality
management tool, and its key step is to obtain the importance ratings of Customer …

Determining the importance ratings of customer requirements in quality function deployment based on interval linguistic information

YL Li, YF Du, KS Chin - International Journal of Production …, 2018 - Taylor & Francis
Quality function deployment (QFD) is a customer-oriented tool and is widely applied to
design and improve products and services. Determining the importance ratings (IRs) of …

A group decision-making approach to uncertain quality function deployment based on fuzzy preference relation and fuzzy majority

HB Yan, T Ma - European Journal of Operational Research, 2015 - Elsevier
Quality function deployment (QFD) is one of the very effective customer-driven quality
system tools typically applied to fulfill customer needs or requirements (CRs). It is a crucial …

New rating methods to prioritize customer requirements in QFD with incomplete customer preferences

YE Nahm, H Ishikawa, M Inoue - The International Journal of Advanced …, 2013 - Springer
Customer satisfaction is one of the critical success factors to many leading companies over
the world. Quality function deployment (QFD) has gained extensive international support as …

Large-scale group decision-making for prioritizing engineering characteristics in quality function deployment under comparative linguistic environment

Q Yang, ZS Chen, CYP Chan, W Pedrycz… - Applied Soft …, 2022 - Elsevier
Quality function deployment (QFD) is a well-known tool for quality management. With its
systematic operation mechanism for translating customer requirements (CRs) into …

Consensus-driven methodology to managing diversity and complex linguistic ratings in quality function deployment: An optimization-based approach

J Xiao, X Wang, B Zhang, H Zhang - Journal of the Operational …, 2023 - Taylor & Francis
Quality function deployment (QFD) is a quality management tool that can effectively
transform customer requirements (CRs) into engineering characteristics (ECs) of services or …

A criteria weighting approach by combining fuzzy quality function deployment with relative preference relation

YJ Wang - Applied Soft Computing, 2014 - Elsevier
In past, fuzzy multi-criteria decision-making (FMCDM) models desired to find an optimal
alternative from numerous feasible alternatives under fuzzy environment. However …

A novel fuzzy linguistic model for prioritising engineering design requirements in quality function deployment under uncertainties

HB Yan, T Ma, Y Li - International Journal of Production Research, 2013 - Taylor & Francis
Quality function deployment (QFD) is a planning and problem-solving tool gaining wide
acceptance for translating customer requirements (CRs) into the design requirements (DRs) …

A weighted interval rough number based method to determine relative importance ratings of customer requirements in QFD product planning

P Zheng, X Xu, SQ Xie - Journal of Intelligent Manufacturing, 2019 - Springer
Customer requirements (CRs) play a significant role in the product development process,
especially in the early design stage. Quality function deployment (QFD), as a useful tool in …

On integrating multiple type preferences into competitive analyses of customer requirements in product planning

YL Li, JF Tang, KS Chin, XG Luo, Y Pu… - International Journal of …, 2012 - Elsevier
As a customer-driven product development methodology, quality function deployment (QFD)
is a widely used methodology to translate customer requirements (CRs) into engineering …