Although generous return policies have been shown to have marketing benefits, such as a
higher willingness to pay and a higher purchase frequency, counterbalancing these benefits …

Owing to the generous refund policy ubiquitous among today's retailers, returns are
prevalent and expensive to manage. Implementing buyer assistance programs and …

Retailers use lenient return policies to stimulate demand and increase revenues, as such
policies help customers assess uncertain product valuations at low (or no) return cost and …

Remanufacturing operations rely upon accurate forecasts of demand and returned items.
Return timing and quantity forecasts help estimate net demand (demand minus returns) …

An important challenge arising in reverse logistics supply chains is the effective use of
returns so as to maximize the value of this resource. To this end, decisions at strategic …

We present a method for forecasting sales using financial market information and test this
method on annual data for US public retailers. Our method is motivated by the permanent …

The customer lifetime value combines into one construct the transaction timing, spending
and dropout processes that characterize the purchase behavior of customers. Recently, the …

In online shopping, product returns are very common. Liberal return policies have been
widely used to attract shoppers. However, returns often increase expense and …

The product return rate (RR) is an important metric for retailers; even small RR changes can
significantly impact retailers' profit. Companies and researchers typically favor and employ …

The valuation of future customer activity is a mainstay of any organization seeking to
efficiently manage its customer portfolio. In the area of customer-base analytics, the ongoing …