Purpose This research aims (i) to assess the level of customer satisfaction and loyalty to self-
service technologies and Auchan Retail Portugal,(ii) to identify the determinants of customer …

Purpose: This study proposes the effect of factors that significantly contributes to the intent of
consumers in using self-service technologies and simultaneously dig deeper into the factors …

The spread of the COVID-19 has amplified the use of non-face-to-face service due to the
psychological risk of contact. As a result, non-face-to-face service is being presented in a …

Several businesses use self-service technology to help customers check-out and make
payment without interacting with a cashier. Amazon also encourages this concept and uses …

Purpose Future service interactions are anticipated to use humanoid robots in a society that
is shifting to a digitalized era. Currently, it is evident that many businesses are replacing …

The COVID-19 pandemic has forced restaurants to adopt contactless self-service technology
to address customers' level of vulnerability to COVID-19. This study examines important …

Today's explosion of technology revolutionizes the fast-food industry worldwide, including
Malaysia. Increasingly, restaurant management teams have begun to embrace technology …

Modern technology is creating customer experience. Its algorithm could remember, predict,
and provide customized needs of customers. The self-service technology (SST) is a service …

Purpose This study aims to understand customer equity and loyalty using augmented reality
(AR) and employee services in a physical retail environment. The current study investigated …

This study explores the factors affecting service quality on the purchasing satisfaction of
consumer in Pakistan in the era of transformative marketing. The primary goal of this article …