This conceptual study highlights the relationship between several variables that influence
consumer's intention to use self-service technologies in tourism and hospitality industry. With …

While the world's largest developing markets like Brazil, Russia, India, China, Malaysia—still
tempt the largest global retailers and show no signs of slowing down, many smaller …

In this era where development of information and communication technology (ICT) has
played a vital role in improving service that uses User Experience and User Interface as a …

Self-service technologies (SSTs) allow customers to offer their own service encounters via
the interaction of electronic service interfaces or machines rather than by interacting with a …

This study aims to conceptualize the four factors: customer service, organization capabilities,
perceived usefulness, and e-logistics performance factors that influence customer …

Purpose This study aims to explore the customers' behaviour towards online shopping
during COVID-19 in a Muslim country and proposes a co-creative service design for online …

The aims of this study is to explain the factor affecting the intention to adopt self-service
technology (SSTs) in various restaurant settings in the foodservice industry. Self-service …

One of the most important factors in succeeding in the commercial rivalry is customer
experience. The Covid-19 pandemic, which was accompanied by a health and financial …

In today's business environment which unable to meet the needs of the customer without
modern technology, providing quality and efficient services plays a critical role in attracting …