The aim of this study is to understand the impact of the delivery service through E
applications and its impact on customers satisfaction during the Covid-19 pandemic at retail …

Fast food restaurants have faced a new norm in which all services operate with minimal
contact, but this poses a significant problem for some. This issue is supported by the current …

The research purpose is to contribute to the understanding of the COVID-19 pandemic
impact on the intensification of commercial transactions on the mobile channel (m …

Purpose This study aims to understand the consumer behavior in the context of online food
delivery services that has become crucial for all the players in the market to meet their …

It is unfortunate that the whole world has witnessed the dire manifestation of COVID-19
pandemic. Everyone is aware about the evil effects of COVID-19 on all spheres of personal …

In this technological era, the development and explosion of the internet has created an
online business platform for services and products. One of them is the field of food delivery …

Self-service technologies are gateways that allow clients to use services, which are
efficiently provided without the assistance of service employees. Self-service technology has …

This study explores the effects of perceived ease of use, perceived usefulness, service
speed, and perceived enjoyment on experience satisfaction and experience extension when …

COVID-19 pandemic is forcing consumers from developing countries along with their peers
from developed markets to opt for online shopping and undertake many more activities …

Omnichannel includes innovations in Self Services technologies such as Augmented
Reality, Virtual Reality, Amazon-Whole Foods, Amazon Go, Amazon Go Grocery, etc. This …