COVID-19 pandemic has had a significant impact on business in general and the retail
sector in particular which was hardly hit as sales fell by 20 percent during this period. The …

Order increases, supply chain disruptions, changing customer behavior, store closures, and
more that have been caused by the coronavirus epidemic (COVID-19) will undoubtedly …

Consumers around the world are increasingly encountering with self-service technologies
during their shopping experiences. Self-service technologies (SSTs) are “technological …

This conceptual study highlights the relationship between several variables that influence
guest's satisfaction to use self-service technologies in hotel industry. Nowadays, with all …

Abstract Service quality has been a topic of extensive inquiry for decades that has emerged
now in form of self-service technology (SST) which has profound effects on the way …

This study develops a conceptual model that linked smart consumer experience with
consumer purchase intention toward smart retail, in order to identified factors that influence …

Introduction: At the beginning of 2020 COVID-19 virus swept the globe in a matter of months,
jeopardizing lives, upending businesses, and setting off a worldwide economic slump. To …

This paper investigates how firms increase customer acceptance of self-service
technologies in retail, and the impact of self-efficacy on customer experience, satisfaction …

This study aims to analyze business issue of Jaya Raya Store as one of the MSME in
Indonesia during post-pandemic, determining what kind of channel can be beneficial, how …