Due to health concerns related to COVID-19, shoppers have learned to minimise social
contact by adopting various contactless self-service technologies to fulfil their consumption …

This study aims to examine the critical role of the third-party partnership and extend the
Extended Unified Theory of Acceptance and Use of Technology (UTAUT2) framework for …

As the world moves towards a technological era, various innovations have been introduced
across different industries in order to meet customers' expectations and enhance service …

COVID-19, one small virus has shaken the entire world. According to IMF, the global
economy is expected to shrink by over 3 percent in 2020–the steepest slowdown since the …

Background: E-commerce's convenience, speed, and ability to overcome geographical
barriers have made it increasingly popular across industries. This study analyzed the impact …

The issue of service delay in most deposit money bank counters in Nigeria caused by front
desk bank employees' slow pace of attending to customers which generate queue and …

Purpose: Retail selling is an inevitable economic activity in any country's economy. In India,
the retail industry contributes 10% of its GDP. The invention of the Internet and technological …

This study aims to analyze a person's intention in using self-service technology (SST)
services during the pandemic COVID-19. Where this time, raising problems one of the social …

This research was conducted to explore implementation of the character-based
Entrepreneurship Training Model in an effort to foster an entrepreneurial culture among …

Self Service Technology (SST] refers to technological interfaces that enable customers to
produce a service independently, without service employees' direct involvement. Because of …