Consumer-facing technology in retailing: how technology shapes customer experience in physical and digital stores
H Berg, E Nilsson, KT Liljedal - The International Review of Retail …, 2024 - Taylor & Francis
Retailing is currently undergoing radical changes due to the rapid level of technological
advances in the industry (Sohn 2024). Technology and digital services help shape …
advances in the industry (Sohn 2024). Technology and digital services help shape …
Covid-19 customer experiences of self-service technology across pharmacies in South Africa
Using time-series data over a period of twelve months, Atlas. ti was employed to analyse the
data extracted from Hello Peter, a South African online customer review and business …
data extracted from Hello Peter, a South African online customer review and business …
Brick-and-mortar retailers: Becoming smarter with innovative technologies
K Vojvodić - … -International Journal of Strategic Management and …, 2019 - smjournal.rs
Nowadays, advanced interactive in-store technologies provide brick-and-mortar retailers
with a wide range of opportunities to interact with customers. Based on a comprehensive …
with a wide range of opportunities to interact with customers. Based on a comprehensive …
E-personalization and E-customization model for enhancing E-customer satisfaction in the case of covid-19: empirical evidence from banking sector in Jordan
AO Al-Hashem, MM Al-Laham… - Jordan Journal of …, 2022 - jjournals.ju.edu.jo
Coronavirus pandemic has opened new business models for the banking, sector to come up
with new products or services that would support the growth of the economy. Nowadays …
with new products or services that would support the growth of the economy. Nowadays …
[HTML][HTML] Service innovativeness in retailing: Increasing the relative attractiveness during the COVID-19 pandemic
COVID-19 primarily spreads through close contact between humans and has affected
retailing industries extremely hard. To manage the situation retailers have turned to service …
retailing industries extremely hard. To manage the situation retailers have turned to service …
Customer Value, Brand Experience, and User Experience on Customer Satisfaction and Loyalty in Digital Streaming Services
SH Situmorang, WA Harmawan - Handbook of Research on Smart …, 2022 - igi-global.com
The COVID-19 pandemic has limited people's access and mobility, forcing consumers to
prefer home video streaming services over going to the cinema. This condition causes a …
prefer home video streaming services over going to the cinema. This condition causes a …
Understanding Customer Satisfaction Towards Delivery Services of E-Commerce
TM Hui, GM Ling, TS Huat - International Journal of Business …, 2023 - myjms.mohe.gov.my
This study intends to investigate the effect of the factors, namely price, reliability,
responsiveness, assurance, and empathy on customer satisfaction towards the e-commerce …
responsiveness, assurance, and empathy on customer satisfaction towards the e-commerce …
Impact of self-service technologies in retail banking on cross-buying and word-of-mouth
K Mukerjee - International Journal of Retail & Distribution …, 2020 - emerald.com
Purpose The purpose of this research is to study the influence of self-service technologies
(SST) on cross-buying and word-of-mouth. This study tests the direct impact of perceived …
(SST) on cross-buying and word-of-mouth. This study tests the direct impact of perceived …
How does gender moderate customer intention of shopping via live-streaming apps during the COVID-19 pandemic lockdown period?
Shopping through Live-Streaming Shopping Apps (LSSAs) as an emerging consumption
phenomenon has increased dramatically in recent years, especially during the COVID-19 …
phenomenon has increased dramatically in recent years, especially during the COVID-19 …